Return Policy

Return & Refund Policy

Effective Date: October 2026

Thank you for shopping with Appvireliix.

We are committed to providing a reliable shopping experience and ensuring that customers receive products that meet their expectations.

This Return & Refund Policy explains the conditions, procedures, and requirements for requesting a return, replacement, or refund for purchases made through appvireliix.com.

1. Return Period

Customers may request a return within:

180 calendar days after the delivery date

of the purchased item.

To be eligible for a return, customers must contact our customer support team before sending any product back.

2. Return Eligibility

To qualify for a return, items must meet the following conditions:

  • The product must be unused or in acceptable original condition.
  • The product must include original packaging where applicable.
  • The item must not show signs of misuse, damage caused by the customer, or unauthorized modification.
  • Proof of purchase, such as an order number or purchase confirmation, must be provided.

Some products may not be eligible for return due to hygiene, safety, or product-specific considerations where applicable.

3. How to Request a Return

To begin a return request, please contact our customer support team:

Email:
service@appvireliix.com

Please include:

  • Order number
  • Customer name
  • Email address used during checkout
  • Reason for the return request
  • Photos or supporting information if the issue involves damaged, defective, or incorrect products

Our support team will review your request and provide the appropriate return instructions.

Please do not send products back before receiving return confirmation from our team.

4. Return Shipping

For returns caused by personal preference, incorrect selection, or other non-product-related reasons, customers may be responsible for return shipping costs.

If the product arrives:

  • Damaged
  • Defective
  • Incorrect
  • Significantly different from the product description

please contact us. After reviewing the situation, we will provide an appropriate solution, which may include replacement, refund, or other assistance.

5. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.

If approved, the refund will be processed to the original payment method used during purchase.

Refund processing time:

5-10 business days

after approval.

Please note that your bank or payment provider may require additional time to complete the transaction.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not the product you ordered, please contact our customer support team as soon as possible.

To help us resolve the issue efficiently, please provide:

  • Order number
  • Description of the problem
  • Photos or videos showing the issue

Our team will review your request and work with you to provide a suitable solution.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing your order.

Once an order has entered the fulfillment or shipping process, cancellation may no longer be available.

For cancellation requests, please contact:

Email:
service@appvireliix.com

8. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products that have been used beyond normal inspection
  • Items damaged due to customer misuse
  • Products returned without prior approval
  • Items that cannot be resold due to hygiene or safety reasons

If you have questions regarding return eligibility, please contact our support team before making a return request.

9. Contact Information

For all return and refund inquiries, please contact:

Brand Name:
Appvireliix

Legal Company Name:
Linzhou Maotuo Network Technology Co., Ltd.

Business Address:
Room 603, Building 4, Guoji Garden, Kaiyuan Street, Linzhou City, Anyang City, Henan Province, China

Email:
service@appvireliix.com

Phone:
+86 185 6771 5466

At Appvireliix, we aim to handle every return and refund request fairly and efficiently while providing customers with clear communication and support.